Well, I figure that, for once, I might as well contribute to a discussion on fleet provisions. :-D I highly appreciate that you guys are involving the entire community in solving this issue for the long term. Definitely makes me feel valued and I find I always learn something from the quality of the contributions to these threads. Thanks!
I do like the temporary gateway approach to rebuild, and it should be vastly easier once we get rid of the fab bottleneck.
On the positive side of this problem, it's good to see provisions being actively used by the fleet rather than sitting in a bank, and it's also encouraging that it's only been a problem for one class of provisions! All in all it seems pretty successful so far.
For the way forward, as to whether we keep the gatekeeper method permanently or not, the next step should probably be based on *why* we think we're running out of those provisions. Here are some possible explanations and a shot at their implications on our next move, decide which ones you think might be happening:
"All provisions are being used by fleet members who are buying reasonable quantities, we're just running out due to demand" - In this case, where fraud and over-purchasing don't exist, the right solution would be to leave it permanently open. There's no benefit to building up 100 provisions and monitoring who gets them, since the right people are already getting them.
"Some members may be buying too many weapons" - In this case I'd recommend to start with voluntary guidelines, where a fleet email and occasional MotDs are used to remind people to only purchase up to a certain limit. I do agree that this is a soft approach that depends highly on communication, so the gatekeeper may be required if this totally fails. Personally, I'd like to think we'd behave responsibly enough to make this work.
"Some people may be fraudulently joining the fleet to purchase weapons" - Here we could use the same technique used by other fleets and use a waiting period before allowing new members access to the store. I haven't seen any fleet take the totally open approach that we do, making us potentially an easy target. While a fleet credit contribution minimum is normally used simply because it's dead easy to administer, a seniority-based period could be used as well. In the latter case, we'd probably have to ask people to self-report when they've passed the minimum amount of time and need to be promoted to a requisitioning rank. It would be harder to administer than the credit-based approach, but still require much less effort than the gatekeeper solution.
Personally, I always prefer taking the more cautious approach, so my recommendation hasn't changed from our previous discussion, which is that, after rebuilding our stocks, we should try the open store approach with both of the above precautions (i.e., voluntary guidelines and a waiting period) and see if that will slow down demand sufficiently. The third idea previously proposed, a gradual roll-out starting with DSS and HNR in order to assess any risks and avoid exhausting all of SW's provisions, is obviously moot now.
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And, always thinking of our desire to continually improve the fleet, there may be a lesson in this outcome. As you may recall, every member involved in our previous discussion was concerned about this happening and suggested ways to avoid it. While I was highly impressed to see the leadership team take a much more bold and risky decision than any of the members were comfortable taking, perhaps in retrospect we should have incorporated a few of the members' ideas and taken a more measured approach to rolling the new solution out.
It's not the end of the world, particularly if most of the demand is meeting a valid need of fleet members, but it's just a thought. I'll be very interested to hear other peoples' thoughts on why we have had such a run on that one provisioning class.
Cheers,
Araa/John aka "The guy who spends WAY too much time worrying about provisions" ;-)
P.S. Given that we're gonna be using gatekeeper for at least a while, have we decided who gets to be The Keymaster?
P.P.S. pew pew